Bright Now! Dental & Orthodontics - Bellingham, WA

Hannah Smith 2 months ago

I had my wisdom teeth removed here a few weeks ago. I did not have a consultation beforehand like I was told I would, The nurses didn’t say or inform me of anything, I was left in the room alone hooked up to all the equipment for a long time, and I was only able to ask one question before I was put under. I started panicking because I was not ready and wanted to have more of a discussion like I was told I would. I remember trying to tell them this before the drugs kicked in and they answered with “oh you’re already done. The surgery’s over” and then told my mom who was driving me that “she’s a bit emotional”. Overall it was a very bad experience that could have been easily avoided if they took even a little bit of time to check in with me and make sure I was informed and prepared. This is a common theme I’ve noticed in my other dental appointments, where they don’t talk to you or properly inform you what they are doing unless you prompt them every time.

Kylee Torres 3 months ago

i’ve been going here for 5 years for orthodontics and dental. Once Dr Beattie quit in december 2025, the orthodontics department has gone significantly downhill. I don’t know if Bright Now is unofficially a training school or hires people right out of dental school because multiple times I have gotten technicians who have hurt me accidentally or don’t know what they’re doing so I have to explain my chart to them. It’s frustrating to be going to the new ortho who I also have to explain my situation to her every time i see her as she spends maybe 2 minutes looking at my teeth and deciding what to do without asking how things are going or being too busy to look over my file or remember me. They’re asking me questions like what teeth I had my rubber bands on and luckily I do know the numbers because that’s how they were asking the question. My braces have been broken on my molar for two months and to my fault I did miss the appointment to fix them the first time. (I do appreciate bright now for being very forgiving with missed apts because i used to be guilty of that). but when i came to get it fixed as an emergency, the dentists didnt know what to do (this was told to me on the pho

Jeremy 4 months ago

The staff are nice people but there are many issues that I had in my short time of visiting. It is a lot more expensive than my previous dentist (even with insurance). I have been seeing them for a few months and my teeth never had an opportunity for cleaning. My dentist said that I had a cavity and needed to be drilled but when my appointment came I was told that I could just use flouride to help. It makes me wonder about the other two teeth I had drilled. I was told that I had an infection in my wisdom tooth and had to be removed so I had to schedule another appointment. When that day came, I had to wait 2 hours for something that was scheduled! I have no problem waiting but all the seats were full and could easily have more chairs or more space between people. The people sitting next to me were coughing and seemed to be sick and my family is very prone to be affected deeply by illness. So when it was finally time for my appointment and I was just about ready to be put to sleep for tooth extraction, another dentist looked at my X-ray again as well as my "infected area" and they told me that I did not have an infection in my tooth and this procedure was not necessary. I had to ta

Cass Olsen 6 months ago

Front desk has always been great, but had an appointment today and showed up early. Did not expect to be taken back early, but if they could then great because I had to get back to work. Appointment time rolls around, then 10 mins after app time, 20 mins, 30 mins, and then I am told they are behind because they only have one dental assistant - why are they booking multiple appointments if they do not have the staff to see everyone at their scheduled time?? I had to leave because nearly 45 mins from my scheduled time had went by and I had not been taken back yet. They are also booking cleanings ONE full year out. Will need to find another dentist with adequate staff.

Hope S 7 months ago

I had such a positive experience here from the first inquiry phone call, to the moment I walked in, everyone was incredibly friendly and calming, which made a huge difference for me as someone with dental anxiety. They were very open and clear about everything, what to expect, and the pricing so there were no surprises. I have some sensory and communication challenges, and what stood out the most is that I didn’t even have to explain that to feel understood and cared for. The level of compassion and attentiveness I received was something I’ve never experienced at a doctor’s office before.